Using an Online Instructor Survey as Part of a Comprehensive Assessment: An Example in Oral Communication

Molly Sapia, Gina Heller, Dana Dawson, & Nicholas Carmack   |    Volume Fifteen  |   

Oral communication is an important learning outcome in higher education that can be difficult to assess. This article presents how one institution paired an online survey of instructors with a more traditional direct assessment to conduct a comprehensive assessment of oral communication in a General Education program, illuminating both how students are performing and how instructors are teaching oral communication. Detailed methodology and a full survey instrument are provided so that readers can translate this model to assessing oral communication or other major competency areas at their own institutions. Highlights of the survey results are also presented. The authors ultimately explain how the survey has led to faculty development around oral communication and to new oral communication resources that are aligned with the specific obstacles identified by survey respondents. They also describe how survey results helped to further explain the findings of the direct assessment.

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